Information We Collect

We may collect personal information that you voluntarily provide when you contact us, book an appointment, request information, purchase products, participate in a workshop, or otherwise communicate with Soul-Filled Beauty.

Depending on your interaction with us, the information we collect may include:

• Your name
• Email address
• Phone number
• Appointment and scheduling information
• Information about the beauty or wellness services you are interested in
• Information about products you wish to purchase
• Information included in your inquiry or message
• Payment or billing information where applicable
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

Our website uses third-party booking services, including Calendly, to allow visitors to schedule appointments.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Soul-Filled Beauty may collect and use personal information for purposes including:

• Responding to inquiries and requests
• Scheduling appointments and consultations
• Providing beauty and wellness services
• Understanding your service preferences and requirements
• Providing transformational sessions and workshops
• Processing product purchases and payments where applicable
• Arranging local product pickup or delivery
• Communicating with clients and prospective clients
• Providing customer service and follow-up communications
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Beauty and Wellness Information

Some services offered by Soul-Filled Beauty may involve information about your personal preferences, wellness goals, skin or hair needs, or other information relevant to providing a requested service.

Please provide only information that is reasonably necessary for your appointment or service. Avoid submitting unnecessary sensitive personal information through general website forms.

Soul-Filled Beauty’s wellness and transformational services are complementary wellness services and are not a substitute for medical diagnosis or treatment.

Consent

By providing personal information through our website, booking an appointment, purchasing a product, submitting an inquiry, or otherwise providing information to Soul-Filled Beauty, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to provide certain services or products.

Disclosure of Personal Information

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Soul-Filled Beauty does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide requested services, process purchases, or conduct our business. This may include disclosure to:

• Employees and authorized representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Appointment and scheduling platforms such as Calendly
• Product suppliers and distributors where reasonably necessary to fulfil an order
• Payment processors where applicable
• Professional advisors where reasonably necessary
• Government authorities, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including booking platforms, social media platforms, product suppliers, online retailers, Spotify, Facebook, and other external resources.

Once you leave the Soul-Filled Beauty website and access an external website or service, that provider’s privacy policy and terms may apply. Soul-Filled Beauty is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Protection of Personal Information

Soul-Filled Beauty takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, manage appointments, provide requested services, process purchases, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Soul-Filled Beauty holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the contact information provided on our website. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact Soul-Filled Beauty through the contact information provided on our website.

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable Canadian privacy legislation.

Changes to This Privacy Policy

Soul-Filled Beauty may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Soul-Filled Beauty’s website privacy practices, please contact us through the contact information provided on the Soul-Filled Beauty website.